Klode is committed to protecting the privacy of its customers and users. Based on this, we have developed these privacy policy principles, which cover the collection, use, disclosure, transfer, and storage of customer data. Our online activities comply with all relevant regulations and applicable European Union legislation, as well as the laws of the Republic of Estonia. Please take some time to familiarize yourself with our privacy principles.
Collection and Use of Personal Data
Personal data refers to information that can be directly or indirectly associated with you as an individual. Klode collects and processes personal data to fulfill agreements with individuals, maintain communication, and comply with legal obligations.
The collection of personal data may occur in the following ways:
- When providing contact details (including your name, personal identification code, postal address, phone number, email address, and preferred method of contact) on our website or elsewhere (e.g., in stores).
- Through the use of the website, including accessing customer account information or via cookies.
- When making a purchase or placing an order in our store or online shop, where contact details and purchase preferences may be stored. Klode may request personal data voluntarily in certain areas of the website. Required personal data may include name, address, postal code, email address, phone number, and other relevant information.
- When submitting an installment payment request.
Collection of Other Data
We also collect non-personal data, which cannot be directly linked to a specific individual (e.g., gender, age, language preference, location). We may gather data on customer activities on our website. These data are aggregated and used to provide more useful information to customers and to determine which website, product, and service features are most interesting. Aggregated data are treated as non-personal data in this privacy policy.
Use and Storage of Collected Personal Data
Collected personal data allow us to inform customers about Klode product news, promotions, and upcoming events. Customers who do not wish to receive newsletters or notifications about potentially interesting products can unsubscribe at any time. Personal data are also used for product delivery and fulfillment of customer obligations. By agreeing to the privacy policy terms, the customer grants Klode permission to process their data automatically. You can withdraw your consent at any time through our website or by submitting a written request in a reproducible format. Such a withdrawal does not have retroactive effect. To better serve customers, Klode may disclose certain user information to third parties that provide services to Klode and are contractually bound to maintain confidentiality. Such third parties may include our logistics partners responsible for product delivery. Klode retains legally required data (e.g., accounting records) according to regulatory requirements.
Protection of Personal Data
Klode applies all necessary precautions (including administrative, technical, and physical measures) to protect customer personal data. Only authorized personnel have access to modify and process this data. If you suspect that your personal data has been misused or that it has been leaked to unauthorized persons, please notify us immediately. This allows us to minimize potential damage. Customers have the right to request the cessation of their data processing, information about the use of their data, and the transfer of their data to themselves or a third party in a commonly used format. To prevent misuse of customer data and rights, requests must be submitted in a format where the applicant’s identity can be verified (e.g., digitally signed). We have the right to respond to such requests within 30 days.
Security
All customer personal data obtained during visits to Klode’s online store and purchases are treated as confidential information. An encrypted data communication channel with banks ensures the security of customer personal data and banking details.
Privacy Policy Terms and Amendments
By using our website or filling out a customer application, you acknowledge that you have read and agreed to these principles and terms. We reserve the right to amend the general terms of the privacy policy as necessary, informing all registered customers of any changes. We strive to keep our privacy policy up to date and accessible on our website. The responsible processor of customer personal data is GreenMouse OÜ. For any questions or concerns regarding the privacy policy or data processing, please contact us at
info@klodenordic.ee. You always have the right to contact the Data Protection Inspectorate or take legal action to protect your data. The Data Protection Inspectorate is a national authority that provides consultation and assistance on personal data protection issues.